The opening 5-Star Resort “L’Affetto sul Lago di Garda” belongs to the international group “Hirmer Hospitality” and is located in Salò on a verdant hillside overlooking the amazing Lake Garda.
This prestigious Hotel houses 99 guest rooms and suites and is provided with 2 Restaurants, 1 Pizzeria, 2 Bars, a Meeting room, 1 indoor and 2 outdoor swimming pools and an innovative Wellness Center & SPA of 2,000 square meters.
In charge of providing authentic luxury experiences to our guests, demonstrating customer centricity, passion for service, guest satisfaction and team working.
Job title of direct supervisor: Front Office Manager of the Resort.
Duties and Responsibilities
Fulfilling operations of the Front Desk during the night, according to the company standards and procedures, maintaining high standards at all times
Welcoming Guests upon arrival, checking them in and providing them with any information they need to enjoy their stay
Maintaining professional relationships with Guests and Colleagues;
Covering several Holiday shifts
Anticipating Guests’ desires and needs
Preventing, managing and signaling Guests’ inquiries, concerns and complaints
Respond to Guests´ requests and emergencies
Responsible for cash accounting (payment of guest bills) and invoices
Reconciling all accounts in a timely manner
Assuring that all “End Of Day” work has been performed by other departments
Scheduling Guests´ wake-up calls and reservations for the following day
Answering phones and rooms/suites reservations
Bachelor degree in Economics / Finance / Hotellerie Management / Foreign languages
Minimum 2 years´ work experience preferably at a high-level Hotel in the same role,
Cashiering experience and familiarity with point-of-sale systems
Solid and proven customer service skills
Italian and English confidence are mandatory. A third language is required: preferable German and Russian
High confidence with Microsoft Office Suite
Confidence with Hotel Management software such as Sihot/Protel or others is preferable
Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility, team working skills and ability to fast learning and multitasking are a must
Ethical approach to work
Availability to work 5 days per week, rotating on all shifts, also on weekends and holidays
Legal right to work in Italy
We offer a full-time labour contract according to C.C.N.L. Settore Turismo with high level compensation
5-star canteen and breaks
We are part of the Hirmer Group! Family & Friends rates at all our hotels and opportunities for further development in an organically growing company
Fitness area free entrance in some slots
Cleaning and ironing of the uniforms
Strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
Training and coaching programs - we support you individually and specifically
Apply attaching an updated CV with both a photo and the authorization to use the personal data in compliance with GDPR 679/16.
The Resort “L’Affetto sul Lago di Garda” is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.