The opening 5-Star Resort “L’Affetto sul Lago di Garda” belongs to the international group “Hirmer Hospitality” and is located in Salò on a verdant hillside overlooking the amazing Lake Garda. This prestigious Hotel houses 99 guest rooms and suites and is provided with 2 Restaurants, 1 Pizzeria, 2 Bars, a Meeting room, 1 indoor and 2 outdoor swimming pools and an innovative Wellness Center & SPA of 2,000 square meters.
The Spa Receptionist synergically cooperates with the Cosmetologists, the Hairdresser, the Pool Runner, the SPA Therapists and the other Masseurs/Masseuses.
Job title of direct supervisor: Spa Manager of the Resort.
Welcoming Guests, always with the top level of hospitality and professionalism, consenting special requests
Keeping the SPA Reception area clean and tidy and keeping a consistent presence at the SPA desk
Communicating all relevant information to the SPA Therapists and Cosmetologists
Billing the SPA treatments timely and accurately, checking the offers and discounts (such as Family&Friends, Staff discounts…)
Assuring that the SPA services and treatments are delivered on time and dealing with any requests and issues timely, courteously and professionally
Preparing Guests schedules for the next day's arrivals, making sure the treatments booked are accurate and booked in a suitable time frame
Keeping updated knowledge of the whole range of available treatments and giving advice on treatment procedures and contra-indications
Being scrupulous and proactive when dealing with guests who have contra-indications to find suitable alternatives
Managing general administration duties, guaranteeing that the required information and items needed are replenished and ready for use
Assuring that the required Health & Safety and daily checklists are completed and recorded accurately
Keeping top level of customer centricity and Guests´ satisfaction, going the extra mile and exceeding expectations
Driving the desk sales and reaching targets for treatment launches
Assisting the Spa Manager with utilizing all the SPA spaces and Rota management
Attending and participating in meetings and training sessions
Complying with the hygiene standards and following the health and safety procedures
Assuming the responsibility of opening and closing the SPA on designated times
Supporting the Pool runner when necessary
Minimum 2 years´ experience in a high-level SPA/therapy center as receptionist
Good knowledge of the holistic and wellness trends (reflexology, Swedish, prenatal, hot stone, trigger point, lymphatic system, shiatsu, sports and deep tissue massage)
Experience and familiarity with the health and safety rules (e.g., the legal/fire/safety practices pertinent to the role)
Italian and English confidence are mandatory; German and Russian skills are an advantage
Availability to work 5 days per week, rotating on all shifts, also on weekends and holidays
Team working, high discretion, high attention to details, problem solving, punctuality, proactivity, flexibility, customer centricity and humility are a must
Legal right to work in Italy
We offer a full-time labour contract according to C.C.N.L. Settore Turismo with high level compensation
5-star canteen and breaks
We are part of the Hirmer Group! Family & Friends rates at all our hotels and opportunities for further development in an organically growing company
Fitness area free entrance in some slots
Strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
Cleaning and ironing of the uniforms
Training and coaching programs - we support you individually and specifically
Apply attaching an updated CV with both a photo and the authorization to use the personal data in compliance with GDPR 679/16.
The Resort “L’Affetto sul Lago di Garda” is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.